Terms and Conditions

Terms & Conditions

RETURNS

Our policy lasts 7 days. Items must be unused and in the same condition that you received it. It must also be in the original packaging with receipt.

EXCHANGES & REFUNDS

If an item is faulty (not including damage from transit) Every Special Moment may replace the product or may offer a refund or may offer a store credit.

Every Special Moment must be notified within 7 days and Item must be returned to complete this process. If you are unhappy with the product, Every Special Moment may at it's own discretion, exchange the item or offer a store credit.
If you need to exchange it for the same item, send us an email at cheryl_esm@hotmail.com and send your item to : 2/51 Mariner Crescent Salamander Bay 2317
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or exchange the cost of shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at cheryl_esm@hotmail.com 

Shipping
To return your product, you should mail your product to: 2/51 Mariner Cres Salamander Bay New South Wales AU 2317

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.